Welcome to the F.A.Q. Section. Here you will find answers to the most common questions people ask. For further information please feel free to contact us via our contact page
YES! You may recognise some of our sets but the event is a completely different experience to Halloween. Expect to come out crying from laughter rather than fright!
A limited number of tickets are available on the door each evening for each time slot at Scream Factory's Extreme Tour. Please note these are on a first come first served basis and priority accessing the event is given to our pre-paid ticket holders! We open at 6.30pm for selected nights in in October and you must be in the queue before 9pm to guarentee entry if paying on the door.
This question is the most common but the hardest to answer!
The Extreme Tour is a themed event which is designed to frighten and heighten your senses which should terrify most people. Having said that eery person's scare level is different. We guarentee if you don't find it scary then you'll have a great time laughing at those that do!
If you're taking part in the Twilight Tour, don't worry - there's nothing scary there!
After listening to feedback from previous years we introduced our Isolated Tour which allows you to pick your group size. If you're feeling brave enough you'll be able to take a private walk around Scream Factory! Or you can go as a couple or six etc. Unlike our Extreme Tour where we put you into a group of ten.
Just as above! Please contact us on firstname.lastname@example.org and we will re-issue your email for you.
There is a good chance of both!
The Scream Factory Event will operate in all weather conditions and the scare zones are under cover but are located predominantly outside. In heavy inclement weather the site may get wet and muddy. You will be expected to make your way through open woodland so be prepared for uneven, wet, slippery and muddy surfaces, we advise suitable weather proof footwear and warm clothing to be worn. As some parts of the attraction may use small amounts of water you may get splashed with clean water.
Only you know the answer!
It is advised those with medical conditions including: a nervous disposition, heart disorder, pregnant, suffer from claustrophobia, have a photosensitive form of epilepsy, suffer from a back disorder, diabetes, arthritis or suffer from asthma should not enter The Extreme or Isolated Tour.
All tickets are non refundable, please ensure you or any member of your party are fit to enter the Scare Zone before you purchase any tickets.
We are very sorry but we feel Scream Factory is not suitable for people with mobility issues. The event features small enclosed spaces, tight twisting corridors, steps, steep ramps and extremely low ceilings in places.
A strict non-smoking policy will be enforced throughout the site; smoking is not permitted on the event site. If you do wish to smoke, please ask a steward who will be more than happy to point you in the direction of a place suitable to go.
We don't recommend The Extreme Tour for anyone under the age of 14. Sensitive young children would not enjoy the particular event if they are easily scared. However, we have had younger than 14 attend and provided all under 18's are accompanied by an adult, it is at the parents discretion at what age can enter.
Under 18's must be accompanied by an adult to check in and waited for at the end village if the adult does not want to take the tour.
Not in the scare zones!
The event is enhanced by the fear of facing the unknown, as you read this you do not know what to expect and that is the way we want to keep it for every person embarking on the extreme tour. Along with mobile telephones, all other recording devices are to be switched off whilst inside the scare zones. A recording obtained inside the scare zones may infringe on our intellectual property and we will ask you to destroy it.
Photos are filming are allowed in our check in area and in the end village where you will also find our photo booth for a complimentary photo.
We have a rule, if you don’t touch anything, nothing will touch you. If you do deliberately touch something, a zombie will chop you up and eat the good bits, any remains will be gathered up chucked into a black bag and left in guest services for collection for 24hrs. Then you will be asked to leave (and no you won't get a refund).
A number of traders will be at the event and they will offer a range of food options and beverages.
Unfortunately not, only guide dogs will be allowed access to the site.
In the event of dropping or losing items of clothing or other personal belongings within the scare zone no search will commence until the event is closed and all guests have left the area.
You should travel light and the taking in of bags of any description or loose articles of clothing into the scare zones is not advised.
No liability will be accepted by the organisers for the loss of or damage to any item.
Plain clothing is fine!
For the safety of our actors and other guests, Head / Face Masks, Imitation Weapons of any kind are not allowed. Loose fitting or flowing costumes and no UV costumes are not allowed in the scare zone.
We will do the scary stuff if you don’t mind!!!!
Once the tour commences there is no going back, unless you are directed to do so by a steward or scare actor do not stop or head backwards. CCTV is in operation and stewards are on hand to help should you need assistance.
The Scream Factory is designed to operate in all weather conditions, you are advised to wear appropriate clothing and appropriate footwear for a walk on a cold wet October night.
As people travel through the event at different paces it is difficult to give an exact time of how long the tour lasts. We estimate that on average the tour should take around 50 minutes.
As stated in our terms and conditions when purchasing your tickets - all tickets are non refundable.
We recommend the Twilight Tour is suitable for ages 3+ this is due to health and safety reasons as the sweets given on the tours are only suitable for children 3+
Younger children are welcomed but will not be allowed sweets.
Yes! Adults tickets are £4 and children's tickets are £8. Everyone over the age of 2 years old needs a ticket!
A maximum of 10 people can go on each tour departure time slot. We recommend those who wish to go through in large groups should pre-book their tickets well in advance to avoid disappointment.